FAQS

Flag Care

Artwork Templates

Artwork Requirements

Customer Concerns Policy

Caring for your flag

Always ensure that flags are hoisted aloft and free from nearby trees or buildings
Minimise a flags exposure to the elements by taking down the flags in the evening or in extreme weather conditions.
Make sure flags are dry before putting them away and store them in a cool, dry place.
Always wash flags in a gentle detergent to lessen fading, and never use any bleach or similar products on your flags.

A flag's life

Flags are more often than not subjected to nature’s harsh elements. Ultra violet rays and high winds cause the breakdown of fibres in flags, particularly the breakdown of the sewn edges at the extremities.

Prevailing conditions will largely determine the length of the life of your flag. A flag that weathers extreme conditions will not last as long as a flag flown in a temperate climate. If you wish to preserve your flag, it should be brought in when strong winds are predicated. Note also that flags flown on standard poles will last longer than flags flown at a great height, due to accelerated velocity of the wind.

The life of a flag also depends on its flying time. A flag that is flown from dawn until dusk will have a considerably longer life than a flag flown 24 hours a day.
Evan Evans manufactures flags using only the best quality materials and inks that modern technology can offer. It is estimated that an Evan Evans flag will maintain its original quality and vibrant colours for 6 to 12 months when flown in standard conditions every day. With less usage our flags can remain in great condition for 2 plus years depending on conditions.

It is important when raising your flag that you properly attach it to the rope so that it does not wrap around itself as this can damage the flag. You can use flag clips for easy access.

Bringing your flag in each evening and in bad weather will also help extend the life of your flag.
By their very nature flags are perishable items. Even the strongest flag cannot survive forever when exposed to nature. All flags, much like the tyres on your car or the soles of your shoes, even when properly used, will need to be replaced eventually.

It is for this reason that we cannot provide any guarantees for the lifespan of any flag.

Download Evan Evans artwork templates

If you require a template not listed on this page please contact us.

Please provide print ready files in PDF or Illustrator EPS format with the below specifications.

Prepare all files in Adobe Creative Suite programs. Please outline all fonts.

Images should be embedded or linked and provided in TIFF, EPS or PSD formats at the resolutions below.

If your job requires white printing, please contact our production team for file set-up instructions.
Please provide a colour hard-copy or a PDF to use as a guide when printing.
Pantone colours to be chosen from the solid coated library.

Download artwork requirements here

Please note: the above are all the same size file.

If the file is a raster image then it can be supplied as TIFF, EPS or PSD.
Please make sure it is cropped to size, including any bleed.
Maximum file size accepted it 500mb.

We support

Adobe Illustrator, Photoshop, Acrobat, InDesign (latest editions)

How to supply files

For online orders files can be uploaded via evanevans.com.au.
Files can also be supplied on CD/DVD, via email (10mb limit), or by uploading to Hightail. Please speak to a Customer Service representative for Hightail details.

Rates

A minimum file preparation fee of $50 applies to all work. If your artwork requires extensive work to bring it to specification a Customer Service representative will contact you prior to commencing production.
Rush Rates apply to work required within 48 hours of approval. A Customer Service representative will contact you if this applies.

Charges

A fee of $125 per hour applies if your artwork requires extensive work to bring it to specification.
If you would like artwork created by one of our qualified graphic designers, the fee is $125 per hour.

Artwork Terms and Conditions

Evan Evans will take great care in checking your files for related errors.
If a problem arises as a result of incorrect artwork supplied, the client will take responsibility for reprint costs.

At Evan Evans we pride ourselves on our commitment to resolve customer concerns in a prompt and satisfactory manner in order to promote and strive for great customer service and customer satisfaction.

Evan Evans takes all our customer feedback seriously and recognises that customers have the right to complain and be heard and have the right to receive a response.

We are committed to dealing with your concerns or complaints promptly, fairly, completely and courteously informing you of how we propose to act, how long it should take and what the results are.

Providing feedback

Most issues are best addressed at the first point of contact however, if you are not satisfied with the service you are receiving or have received, please contact Mike Richardson, Manager Customer Service and Communications by:

Phone: 03 8413 6600 or 1800 990 989

Email: info@evanevans.com.au

Post: Mike Richardson, Customer Service and Communications Manager, 673 Spencer Street, West Melbourne, VIC, 3003

In person: 673 Spencer Street, West Melbourne, VIC, 3003

Evan Evans operating hours are Monday to Friday, 9 am to 5 pm (AEST).

Flag Etiquette

Printing and the Environment:

Product Assembly Guides

Product Information Sheets

Flying and displaying the Australian flag

Flags should be flown from sunrise to sunset.

Flags should be displayed only in a manner befitting the organisation (or national emblem if it's the Australian flag).

Flags should always be flown aloft and free and should not be allowed to fall or lie upon the ground.

The Australian National Flag should not be used:

as a covering of a statue, monument or plaque for an unveiling ceremony (a plain cover should be used)
as a table or seat cover
as a masking for boxes, barriers or intervening space between floor and ground level on a dias or platform.

When displaying the Australian flag against a surface, whether horizontally or vertically, the top left quarter of the Australian Flag should be placed uppermost on the observer's left, as viewed from the front of the flag.

Folding the Australian flag

1. Start with the flag flat with the Union Jack in the bottom left hand corner. Note: never place a flag on the ground.

2. Fold the flag lengthwise once and then once again.

3. Bring the two ends of the flag together.

4. Concertina the flag by folding backwards and forwards until the flag is neatly bundled.

5. Keep the flag bundled by winding the rope of the flag around it.

Printing and the environment:

EE is committed to reducing the impact of our digital printing activities on the environment. In order to meet this commitment, we continue to meet all necessary regulatory requirements that relate to our business and keep informed of environmental issues of relevance to our industry,

We use eco-solvent and UV curable inks and promote the use of sustainable papers and recycling synthetic papers and where possible operate a purchasing policy by selecting green printing materials and services which are more environmentally friendly. We also utilise waste minimisation and recycling schemes, including recycling packaging materials whenever possible and use state of the art waste management companies to collect all paper waste for segregated recycling of trimming and cardboard including the correct disposal of chemical waste.

To further reduce the impact on our environment, we have developed a range of bags made entirely from recycled flags and banners. ’FlagBags’ have been developed in response to the need to reduce the waste from one off or short use flags and banners. We can turn these used banners into a useful and long lasting bag to use every day!